The Company means PREMIER PORTFOLIO INTERNATIONAL LTD. The Customer or you, means the person who buys or agrees to buy goods from the company.
The Company warrants that the goods will be at the time of delivery correspond to the description given by the company. It is the responsibility of the customer to check the compatibility and suitability of goods for any particular purpose before ordering. The company hereby reserves the right to make without notice such minor modifications in specifications, designs or materials, as it may deem necessary.
The Company’s normal terms of business are for all payments to be made before despatch of goods. The contract will be deemed as active once the company has received payment in full.
Customers will be given an estimated date of despatch when placing orders. If these dates are exceeded the company will endeavour to keep customers informed of the delay and an expected new delivery date. If at this point we are unable to agree a new delivery date with the customer the customer has the right to cancel.
Whilst every reasonable effort shall be made to keep to any delivery date, time of delivery shall not be of the essence and the company shall not be liable for any losses, costs, damages or expenses incurred by the customer. The risk in the goods shall pass from the company to the customer upon delivery of such goods to the customer. Normal delivery of all stock items will be 5 to 7 days but within 28 days maximum.
Damages and Shortages
The customer shall report any damage or shortage to the company and the carriers in writing within 7 working days of delivery. Provided prompt notice of transit damage or loss is given and provided it is proved to the company’s satisfaction that such damage occurred in transit in the UK but not otherwise, the company will refund, repair or replace such equipment free of charge to the customer. this does not effect your statuary rights as a consumer.
Any complaints must be reported to the company by e-mail or in writing We endeavour to respond to all complaints within 5 working days. At this point we will give a clear outline of any action that we will need to take and confirm a time scale to resolve any such complaint we expect all complaint to be delt with within 28 days.
Warranty & Returns
In addition to any manufacturers warranty all products, except consumables and input devices, are covered by our own 12 month RTB warranty. If you wish to return any faulty item you must first contact us and obtain a RMA Number.
Distance Selling Regulations
The terms and conditions of sale detailed below are provided for your information, in line with legislation contained in Consumer Protection (Distance Selling) Regulations 2000. This legislation covers items bought where there is no direct contact between the supplier and the consumer. It does not apply where goods are bought for business use, from showrooms, fairs or exhibitions
The Distance Selling Regulations give consumers a 7 working day cancellation period – starting the day after receipt of the goods.
To cancel the contract under the terms of the Direct Selling legislation the company must be contacted in writing within 10 days of receipt of the goods. The company will then contact the customer with a RMA number within 5 working days. This number must be quoted on all returned goods so that the goods can be properly identified. The company cannot be held responsible for goods returned without proper identification.
Customers may return specified goods without reason for a refund. This excludes goods made to the consumer’s specifications. It does not apply to goods intended for everyday consumption. Video recordings or computer software unsealed by the consumer are also excluded. Goods returned have to be complete and in a resalable condition including original packaging. The cost of returning and appropriately insuring, the goods until satisfactory receipt at the company will be borne by the customer.
The customer will be refunded in full within 30 days of cancellation of the contract.